Measured on trust

By Rick James

Most metrics we use to measure leadership are misguided. Hopefully 2020 will rid of ridiculous notions that leaders should be judged on measures such as annual income raised or numbers/members attending. Otherwise, every leader will be a major failure in 2020, through no fault of their own.

It has become even more obvious in this crisis year that what really matters with leadership is whether people trust them. This is even more than the decisions they make. Trust is therefore a much better metric of leadership performance. Trust is certainly not the same as popularity, but involves judgements we make, often subconsciously, about whether: 

  1. Leaders listen well and genuinely understand others’ realities. Do people feel that leaders are ‘on their side’?
  2. In the face of such uncertainties, leaders have the courage to take difficult decisions. Are leaders willing to experiment with new initiatives, willing to try and fail and quickly adapt?
  3. Leaders are assured enough of their own identities to be open, vulnerable and OK with not having all the answers. Are leaders looking after their own spiritual, mental, emotional and physical health enough to be consistent and reliable?

While we cannot control how much people trust us, we can control our trustworthiness. 

So this week, which of these three areas can I work on to increase my trustworthiness?

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