By Lorentz Forsberg
As soon as I clicked ‘Send’ I knew I had made a mistake. I knew that this message was not the sort to write and send in anger. At the same time I felt a rush of excitement. I thought: ‘Finally I’m showing some guts, I’m proving I’m no longer just a lap-dog’.
My email essentially accused a group of colleagues of being the root cause of the culture of criticism that I felt had come to permeate all our office interactions. In my brief moment of ‘righteous fury’ I was convinced that the blame was all but mine. In one blow, however uncharacteristic, I managed to jeopardise years of trust and (mostly) good relations.
The golden part of this story is how my colleagues reacted and how they acted towards me. Yes, there were some tears and awkward moments. But as I look back on the days that followed I can honestly say that they have become a precious memory for me. As I was trying to clean up the mess I had made, I encountered so much love and care. I soon saw a maturity in my colleagues, that previously I had been blind to. My contempt transformed into awe and appreciation.
I know I should not have sent that e-mail. But all the same I love the effect it had…
What e-mails should you not send? What can you do instead?